Follow-Up - The Key To Successful Closings

If everyone always did everything they said they'dwas submitted, and have they forwarded it to the
do, we'd all be a lot richer. Unfortunately, tasks arelender? If not, what is still required? Determine if the
overlooked, and the ball is often dropped. If youlender requires a termite letter, appraisal, and a
want to have successful closings, you must havesurvey (most lenders do). If so, have they all been
strong "follow-up" skills to catch problems early in theordered? When is each to be completed? Keep
process. Follow-up on everyone and everything.following-up until you verify that each has been
We can't begin to tell you the number of closingsdelivered. You also want to verify that the appraisal
that almost fell apart, or would have fallen apart hadwas sufficient for the loan.
we not kept a watchful eye on the entire process toIf we don't already own the house, we order a title
make sure that everything was completed when itreport as soon as we go under contract with the
needed to be. Here's a typical scenario: you'reSeller to discover any defects early in the process,
wholesaling a house and you have just 30 days toand begin resolving them. Closing attorneys usually do
get it closed before the contract with the Sellernot order the title report until just before closing to
expires. You find a buyer who can get a loan andreceive as current information as possible. But if they
close before the expiration. Then a few days beforefind problems, it could delay your closing. It is well
closing you find out that the loan isn't ready andworth the $125 to run title ahead of time, and
closing must be delayed two weeks, but the Sellereliminate delays.
already has another Buyer ready to pay more thanOnce the broker has forwarded the paperwork to
your price, so they refuse to extend your contract.the lender, the next step is to verify the loan has
You just lost the deal.gone to underwriting. If not, what is the delay? If so,
So what is follow-up? We used to think it meantwas the loan approved? Do any conditions need to
staying in touch with the buyer to make sure thatbe met? What are they and who is handling them?
everything was completed for the loan. Then weMake sure that once the conditions are met, the loan
learned that the buyer is often a newbie and cluelessis returned to underwriting and approved.
of what needs to be done. Mortgage brokers justVerify that the closing has been scheduled with the
usually respond "Everything looks great" until theyattorney, and that they have cleared title. Find out if
can't close the loan. So the real trick to following-up isand when the loan package will be forwarded to the
to speak to the final decision maker for each step.attorney. Then remind all of the players of the date
This works whether you're selling a retail house or aand time of closing, to bring a picture ID to closing,
wholesale house, or even if you are the buyerand to bring any funds required in a certified check.
borrower. The goal is to close without delays.This seems like a lot of work that should be handled
Assuming that you have already received aby other people, but the reality is that often times
pre-qualification letter from the lender, and ensuredsomething is overlooked. Through your diligent
that the lender will loan on the deal (i.e. no issues withfollow-up efforts, problems will be detected early and
title seasoning, assignment fees, inhabitability of thecorrected, allowing your closing to occur flawlessly
property), the first step is to follow-up with theand on schedule.
broker/lender that all of the application paperwork