| Overseas/Holiday Reps are also known as Customer | | | | The role will often include meeting customers at the |
| Services Rep, Resort Rep and Overseas Rep | | | | airport, presenting them with information that is |
| depending on the tour operator you work for but | | | | useful and accurate, holding welcome meetings, |
| they all basically have the same role. To be a | | | | visiting hotels on a regular basis to offer guidance and |
| successful overseas rep, you must be outgoing, | | | | support, displaying high levels of customer service |
| enjoy meeting and interacting with new people and | | | | and resolving any problems in a calm and collective |
| embrace new experiences and cultures. It is also | | | | manner. Other aspects of the job include guiding |
| important that you have excellent sales skills as well | | | | excursions, carrying out health and safety checks on |
| as an energetic approach as it can be a very busy | | | | the hotel/s and completion of paperwork. |
| but very rewarding job. | | | | |